Søndre Tollbodgate 17 - 9008 Tromsø, Norway

Open for daily bookings

Terms and conditions


This purchase is governed by the following standard sales conditions for consumer purchases of goods over the Internet. The terms of sale, together with your order, confirmed through an order confirmation, constitute the overall contractual basis for the purchase. These provisions apply as a binding contract for products / services purchased via www.vulkana.no.

Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act and the Credit Purchase Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be construed as limiting the statutory rights, but set out the parties’ most important rights and obligations for trade.

The conditions apply to products / services purchased from Vulkana Drift AS, hereinafter referred to as “Seller”.

Where these terms of sale require writing, this is fulfilled by using e-mail, SMS, letter, or the like.

1. The agreement

The agreement consists of these sales conditions, information provided in the order solution, the order confirmation and any specially agreed terms. In the event of any conflict between the information, what is specifically agreed between the parties will prevail, as long as it does not contravene mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.

2. The parties

The seller is :
Vulkana Drift AS
9008 Tromsø
Email : post@vulkana.no
Phone :+47 911 00 626
Organization number 995786605 VAT, and is hereinafter referred to as the seller / seller.

The buyer is the consumer who makes the order, and is hereinafter referred to as the buyer / buyer.

3. Price

The stated price for products / services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller before the purchase has not informed about, the buyer shall not bear.

All prices are in Norwegian kroner (NOK) and are shown both inclusive and exclusive VAT. The total cost of the purchase will appear before the order and include all costs associated with the purchase such as fees, charges and delivery costs. The agreed prices are binding on all parties. The seller reserves the right to make typing errors.

The accommodation reserves the right to make changes in the price as a result of increased costs of purchasing goods and services, increased taxes, market conditions or other circumstances beyond the property’s control.

4. The product

Vulkana Drift AS offers the following for ordering in their online store:

  • timeslot booking for various spa experiences
  • timeslot booking for cruises

5. Reservations

We reserve the right to make printing errors regarding price and information about products / services on this page. Contact us if you have any questions. We want to give you good help and a successful trade.

6. Entering into an agreement

The agreement is binding on both parties when the buyer has sent his order to the seller.

However, the agreement is not binding if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that such an error existed.

For all products and / or services that can be ordered on the current website, the tenant / orderer must be 18 years or older. Identification must be presented at check-in. Should it turn out that the tenant is not 18 years or older, the key will not be handed over and the rental amount will not be refunded.
Check the confirmation you receive so that it is in accordance with the order. The tenant is responsible for ensuring that the contract is in accordance with the order.

Seller disclaims liability for errors that guests make if they have not complied with our terms. The terms protect you as a guest, the accommodation and the seller as distributors.

7. Payments

The seller can demand payment for the product / service from the time the order is confirmed by the seller.

The amount is reserved when ordering and deducted when the order is completed.

In the event of an order other than a booking solution and payment with an invoice, an invoice fee of NOK 80 will be added.

You will receive an email once you have completed your booking, provided you have used a correct and valid email address. Upon confirmed booking, the buyer accepts the following payment terms: The total amount must be paid when the booking takes place.

Check the confirmation you receive so that it is in accordance with the order. You are responsible for ensuring that the contract is in accordance with the order.

Seller and our affiliates are responsible for ensuring that your login information is not misused, resold to third parties or otherwise distributed without your consent. In connection with your order, you agree that we can send relevant information to your e-mail address.

When the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day as the order is confirmed by the seller.

8. Delivery

Delivery from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store.

Booking of spa experiences takes place from our loaction in Tromsø harbour, unless otherwise stated.

All relevant information about the order is sent to the customer’s email.

Check-in and check-out at MS Vulkana

Check in at the latest 10 minutes before the booking starts.

Extras ordered with the booking, like towels and robes, will be handed out on arrival.

9. Cancellation and change


If you cancel the spa no later than 48 hours before the booked time, 50% of the sum will be refunded. Rebooking of spa can be done free of charge no later than 48 hours before the booked time.


If the guest cancels a cruise earlier than 48 hours before the cruise starts, the advance payment will be returned, minus a cancellation / administration fee of NOK 50 per person.

If canceled less than 48 hours before arrival when renting a boathouse and boat, the landlord retains the full amount paid. At previous check-out, the amount for outstanding nights will not be refunded.

Change of date or unit of stay must be made within 48 hours prior to arrival. There is an administration fee of NOK 200 for changes.

The customer is responsible for their own, relevant insurance premiums that apply to travel and customer / rental conditions. For example, travel and leisure insurance as well as travel and liability insurance.

10. Personal information

The seller processes personal data in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be made available to other companies or be linked to other external registers. Here you can read our privacy policy.

11. Card information

When you book from the Vulkana website, the payment is processed by Paypal or Stripe, which is a secure, electronic payment solution for Visa and Mastercard / Eurocard. All card information is stored in accordance with the card companies’ regulations.

12. Complaint

Any complaints during the stay must be made to the Vulkana crew on site. Get in touch immediately, so that the defect / error can be corrected immediately and with the least possible inconvenience to the guest. Errors that are first reported on departure or later will not be compensated financially.

13. Force majeure and unsatisfactory weather conditions

The seller and our subcontractors (partners) are not responsible for unsatisfactory weather conditions, closed facilities or other conditions that are beyond the seller’s control.

We reserve the right to make incorrect pricing, descriptions of services and technical problems that may arise. The parties may withdraw from the agreement if the housing unit cannot be used due to acts of war, natural disasters, prolonged interruptions of water or electricity supplies, and similar events that neither the landlord nor the tenant could anticipate or influence.

On the basis of events that are beyond the accommodation’s control, the accommodation has the right to move the tenant to an equal or better place to live. Where possible, the tenant must be informed in advance of such changes. Such changes do not entitle the tenant to fail to pay for the stay.

14. Tenant’s responsibility

The tenant is obliged to treat the rental unit, fixtures and equipment in connection with the unit in such a way that no damage and unnecessary wear and tear occurs. Noise and noise in the rental unit that is a nuisance to our other guests will be reported. If the prosecution is not upheld, immediate eviction can be made. In such a situation, the rental amount is not refunded.

It must be quiet no later than 23.00.

In the event of damaged furniture or equipment, vandalism / damage or self-inflicted fire alarm leading to an emergency, compensation will be demanded before departure, possibly post-invoiced. The rental unit must only be inhabited by the contractual number of people.

Pets can only be brought to the units where this is allowed, and payment for this has been agreed.


Upon departure, the guest must clean up after themselves. Any rented extras must be left behind and placed in the wardrobe on departure.

Rented extras

Bathrobes, towels and slippers can be added to the bookings, or you can bring your own.

Damage caused by the guest to the units shall be compensated by the guest.

15. Seller’s rights in the event of the buyer’s default

If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9 hold hold keys to boathouse back, or claim compensation from the buyer. The seller will also be able to claim interest in case of late payment, and collection fee depending on the circumstances..

If the consumer is prevented from fulfilling the purchase at the right time, the seller must be notified of the obstacle and its effect on the possibility of fulfilling. If the seller does not receive such notification within a reasonable time after the consumer became or should have become aware of the obstacle, the seller can claim compensation for losses that could have been avoided if he or she had received the notification in time.

Interest on late payment/collection fee

If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim can, after prior notice, be sent for collection. The buyer can then be held liable for fees under the Debt Collection Act.

16. Personal information

The person responsible for processing collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.

Read our privacy policy rules.

17. Conflict resolution

Complaints / complaints are addressed to the seller within a reasonable time, ref. section 12. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Norwegian Consumer Agency for arbitration. The Consumer Agency is available on phone +47 23 400 600.

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. Complaints are submitted here: http://ec.europa.eu/odr . http://ec.europa.eu/odr.